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A Message From Phillips Tyres Regarding Coronavirus
Given the evolving situation with regard to the COVID-19 outbreak,, we at Phillips Tyres are taking the spread of Coronavirus in Great Britain very seriously.
We are carefully monitoring the situation and our overriding priority is the health and well-being of our staff and customers, and in any decisions we are making, that is our key consideration.
Where possible we will remain open as usual. Our mobile fitting vans also continue to operate, providing tyre fitting at home or at your place of work.
In line with Government guidance published on 23rd March 2020*, garages are identified as providing essential services required to keep the road transport network moving.
Many of our customers, both individuals and organisations, including emergency workers, teachers and those providing vital community services rely on us to ensure their vehicles are road worthy and safe.
If you are unsure about your MOT, service or other matters surrounding our approach to this situation please see our Coronavirus FAQ page, dedicated to providing clarity for the common questions around this.
We are also continuing to take all the precautions we can to help prevent the spread of the virus:
Cleaning and Hygiene
Our depot team continue to be stringent around hygiene and cleaning regimes including thorough, frequent handwashing.
We have also increased our cleaning in our depot particularly for those areas touched regularly by team members and customers.
Our staff change gloves and wash hands between every vehicle job.
Contact
We are being extra vigilant on personal space and exercising social distancing as much as possible.
We’ve temporarily changed our practices to help minimise contact and will not ask for your signature on paperwork.
We will clearly demonstrate work that is required to make your vehicle safe, show you any parts removed and demonstrate any faults.
You’ll be invited to receive quotations and invoices by email which we would appreciate you accepting to minimise contact.
If Extra Care is Required On Arrival
If you’d prefer to minimise your time in the centre then please follow the steps below:
- On arrival notify a member of staff at reception then return and remain in your vehicle.
- A member of staff will attend to you in order of arrival, discuss your requirements and either confirm the scheduled work or provide a quotation.
- Remain in your vehicle until we’re ready to commence work on it.
- At which point you can either leave the vehicle with us and return when the work is completed, or wait in or outside the centre.
As and when the situation develops, we will post further updates on our website.
Thanks for your understanding during these challenging times.
Customer Care
At Phillips Tyres we provide a comfortable air conditioned reception area with free Wi-Fi and Coffee